Case Study
Cultural Institutions/Museums
The Challenge
In response to growing societal demands (including the “Decolonize the Museum” movement) and internal recognition of the need for greater diversity and inclusion, a prominent museum sought our expertise to develop and implement a multiyear diversity, equity, and inclusion (“DEI”) strategic plan (the “Plan”) that would foster more diversity in staff, volunteers, visitors, artists and collections.
How We Helped
We began by conducting a comprehensive assessment of the museum’s then existing DEI landscape. This involved conducting interviews and focus groups with employees regarding what was working well from a DEI-perspective and what were opportunities for improvement. With this information in hand, we began working with the committee and senior leadership to build the framework of the Plan and identify goals and objectives. We invited interested employees to participate in the Plan development process and worked with over 200 enthusiastic museum staff members who contributed valuable perspectives and helped to identify key focus areas, goals, and action steps and accountability metrics. We also worked with the museum’s volunteers/docents and the Board of Directors to develop their own DEI plan in alignment with the museum’s plan.
As the Plan moved into the implementation phase, we conducted workshops and training sessions for museum docents, educators, and staff members. These sessions covered a range of topics including unconscious bias, cultural sensitivity, and inclusive practices. By equipping museum personnel with the necessary tools and knowledge, these workshops aimed to create a more inclusive culture within the museum and enhance the visitor experience for individuals from diverse backgrounds.
We also helped facilitate the establishment of employee resource groups (ERGs), curated comprehensive ERG toolkits for staff, and delivered sessions on identifying and interrupting unconscious bias and dismantling systemic racism. Additionally, following George Floyd’s murder, we worked with the museum to develop a set of commitments to address systemic racism and promote DEI within the museum.
The Impact
Our client's proactive efforts have not only sparked internal reflection and action but have also set a positive example for peer institutions within the museum sector and beyond. By championing DEI, our client inspired other museums around the country to embark on their own DEI journeys to develop multi-year strategic action plans, contributing to a more equitable and representative cultural landscape. Additionally, the museum’s ERGs continue to serve as vibrant hubs for collaboration, advocacy, and cultural exchange, amplifying voices and fostering a sense of belonging among staff members.
